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Partners in Care
Patient and Family Centred Care
We are dedicated to nurturing a partnership with our patients and families to improve their health and well-being. Patient and Family Centred Care (PFCC) is part of a global movement that recognizes the value of the patient in care decisions from the governance approach to bedside care. Patient and Family Centred Care is central to our Quality and Safety Strategy. Our goal is to seamlessly incorporate this philosophy into every patient and family interaction. We commit to the exchange of open communication between patient, family and providers that includes patients as an integral part of the health care team.
There are four Core Concepts supporting PFCC:
Respect and Dignity: Health care providers listen to and honor patients’ and families’ perspectives and choices. Their knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
Information Sharing: Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information to effectively participate in care and decision-making.
Participation: Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
Collaboration: Patients and families are also included on an institutional wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.
Our Patient and Family Advisory Committee
We have developed a Patient and Family Advisory Committee (PFAC) to support our patient and resident-centred approach to care. The PFAC creates a collaborative partnership between patients, former patients, caregivers, families and the hospital leadership team to improve quality of care and the patient experience.
The PFAC acts in an advisory capacity to ensure the patient and family voice is integrated in the planning, delivery and evaluation of services and to make recommendations on matters that impact their experience.
If you would like to learn more or become a potential PFAC member, please contact the Vice President, Patient/Resident Services & Chief Nursing Executive at 613-256-2514 ext. 2235.
Download the Expression of Interest
Download the PFAC Brochure